[Veritas]

I have a 2013 MKZ Ecoboost. I posted, in another thread, my disappointment with the poor quality and careless workmanship in this car. Among the problems: cracked door trip, dashboard rattle/squeak, misaligned door trim, misaligned ambient light strip, upholstery gap on driver's door, autolamp malfunctioning. Most of these were corrected by the dealership, but not all of them. For example, the front roof pillar (the a-pillar) is misaligned about 3/8 inch when it meets the dashboard on the driver's side (it is aligned on the passenger side). It looks shoddy. The top door trim on the driver's door is slightly bent on one edge. It was bent about a half inch; the dealership "repaired" it and it is now about 1/4 inch bent. Here's my question: I was told my the dealership that these are "commercially acceptable" (exact quote). I countered by saying that I don't think I am being unreasonable as I have never brought a new car in for misaligned trim. Lincoln customer service is not helpful. They simply referred me back to the dealer and said they determine "commercially acceptable" limits. They said I can get a second opinion if I would like. I have owned Mercedes, Infiniti, and Cadillac in the past and never saw this kind of poor quality. Was I just lucky with the other brands? Am I being unreasonable?

 

[MKZFan]

It's hard to say whats reasonable, but I know it shouldn't get so bad that it falls under the lemon car laws and the dealer gives you a problem trying to get something done through that law.

 

[sobe531]

Veritas
I am having the same problems with my MKZ Hybrid. Had it just under 6 months and the interior quality is horrific. It has been in the shop 4 times and I already have to take it back in 10 days when the entire new interior roof trim comes in. I have had to have the sunglass holder replaced, sun roof trims replaced (horrible rattles), cut our a rear seatbelt that locked the seat in folded down position, and like you, the rattles/crackling/popping noises in the interior roof and center console drive me INSANE. Not to mention the MPG is NO WHERE near 45 MPG even after the software recall. I am sick and tired of it! I have a job and a life and I'm sick of taking it into the shop. I like you have owned several Lexus', Mercedes, one Infinity and an Audi and NONE of them had these problems. I even recently had a Hyundai and Nissan and both of those were a much better interior quality. I could not be more disappointed with this car!