That's exactly what ZEP means! I was so looking forward to my new MKZ and unfortunately I am one of those who is VERY DISSATISFIED with my purchase. Such a shame Ford is screwing this up so bad. It is a beautiful car to look at, just don't touch it because it may fall apart!So only a select few will want Lincolns and you're saying that out of those very few are fully satisfied with their purchase. Isn't that a bad thing. If Lincoln is going after a small market, it at least needs to please with the vehicles it does sell.