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I will have had my 2013 MKZ Hybrid for 6 months on Sep 5, 2013. WHAT A DISAPPOINTMENT! To date it has been in the shop 4 times with a 5th time already pending upon the arrival of an entirely new interior roof liner.

First and foremost, FORD blatantly lies about the 45 MPG. Before the "software upgrade" recall, my overall MPG was 36. Now I am getting a whopping 38 MPG. If I hear one more Lincoln rep tell me how to maximize the MPG by using the visual aides in the dash and recharging the battery by softly braking, I am going to SCREAM! I am 46 years old and if you could see me drive, you would think I was closer to 100 years old. I baby the **** out of the car to maximize the MPG, plus I live in VERY flat Florida. I shutter to think what someone in Colorado or the hills of Los Angeles is getting for MPG.

I have had a myriad of issues with the interior of the car. All have been addressed by Lincoln by either replacing or repairing. However, the ever present rattles/popping/crackling noises continue. Plus everyday there seems to be new noises appearing in different parts of the interior. God only knows what condition the car will be in in 3-4 years. No matter how many times I take the car in, the problem is going to remain that Ford chose very cheap plastics to build the car which are just going to rattle, crack and pop like a low end piece of junk. The car is by no means a "luxury" car that is anywhere in the same market as to compete with Lexus, Audi, Infinity or Mercedes.

I am sick and tired of taking it to the shop and complaining. I am simply over it. I am in talks with Lincoln headquarters in Deerborn to take the piece of junk back. If Lincoln cannot own up to their mistake and take it back, I am joining the class action lawsuit in the works regarding the MPG and I have contacted my own attorney to take it to the next step. Also I will do everything in my power to make sure as many people as I can reach out to personally and via the web know that they should stay far far away from wasting their money on this car.
 

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Did you finance or lease?

I'd simply sell the car after the finance or return it after the lease.

I agree that I've heard of complaints of the interior rattles.

But to be fair. I've heard rattle complains from ALL brands.

Rattles arent only due to poor materials. Bad design causing rubbing or premature wear in clips. Badly designed interior clips. Poor assembly or interior.

I've even heard of owners of hyper cars having rattles because they tolerances of the interior are so close that parts are rubbing together.

A weak chassis will also cause rattles because as you drive the car flexes. The weaker the chassis the more flex and more rattles and noises.

As for the mileage claims I think we all agree Lincoln got those MPG ratings from outer space.
 

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To revive this post, I purchased a 2014. MKZ Hybrid the other day (CPO) and drove it back 9 hours to my home town. It wasn't until I pulled out and drove 4 hours I saw an issue with headliner (not the same clearance on both sides of the sunroof). I also had a non functioning driver side seat heater and a buzz from the passenger side speaker (i believe it was a result of higher volume radio listening from the prior senior citizen who owned the vehicle).

I only owned the car for 1 week before I dropped it off at my local Lincoln dealer for repairs under warranty and its remained there going on 3 weeks as they are working on getting all the headliner parts to replace the pillars and full headliner. They went ahead and replaced the speaker and the driver side heading module and hopefully i'll have it back before NYE.

Fortunately I seem to have a great service guy who put me in a lincoln SUV while repairs are done. Unfortunately it doesn't get the same mileage as my Hybrid.

I didn't hear any rattling and squeaking from the car so hopefully that was corrected between the 2013 and 2014 models. I'll most likely be purchasing the additional warranty before mine expires in 14k miles just in case more issues arise.
 
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