To determine if SecureAnywhere is causing the issue you are experiencing, try shutting down the software, and then check whether the issue persists.
Note: Webroot SecureAnywhere is designed to provide continuous protection. This step should be done with caution, as shutting down SecureAnywhere means the program is no longer providing active protection for your computer.
Right-click the Webroot system tray icon . This is typically located next to the clock display.
In the context menu that appears, click "Shut down protection".
If asked to confirm whether you want to shut down Webroot, click "Yes". If prompted, complete the CAPTCHA window and click Enter.
Try to reproduce the issue you are experiencing.
If you do not see the option to shut down Webroot in the system tray, open your Webroot program and navigate to Advanced Settings > Install Settings. Ensure that the box labeled “Allow SecureAnywhere to be shut down manually” is checked. If it is not checked, check it and click Save then click Cancel or click the X in the top right. After enabling this option, repeat steps 1-4 above.