I've got a 2013 MKZ FWD, 2L ecoboost with about 18,000 miles on it. I've had it into the dealership 3 times to address the express window up feature, when getting the maintenance done. It's still got a mind of it's own and only works half the time. When doing the all windows down with the key fob, randomly, the passenger or driver door doesn't go down. Ugh.
I'll try the reset feature and report back. Supposedly, West Point Lincoln, here in Houston, has "reset the software" for the windows each time. So frustrating when an awesome luxury car has such a piddly issue.
I love my car, even with the window issue. Driven it from Houston to Kansas, Austin, San Marcos and a lot of other towns within a few hours.... It's amazing on road trips!